Two people working at their desks with headsets on

Project Management

ISSI brings in rich experience in managing and delivering customized projects of a complex nature. With relentless effort towards quality and project delivery excellence, we bring together our time-tested experience of project management, industry best practices and internally developed project management software. We offer the Project Management Office (PMO) for large projects as a stand-alone service and also as part of large deployment projects where we undertake large-scale integration.

  • Microsoft Project
  • Share Point

Agile Methodology

ISSI's Agile software engineering and development approach are based on the industry standard Scrum framework. ISSI's Agile approach can be used to manage new applications development, operations support, infrastructure maintenance, maintaining security, and professional services related to the Systems Development Life Cycle (SDLC). Our Agile approach treats any work item as a backlog item led by grooming and prioritization. Our approach can be tailored to fit any customer requirement because we place value over process purity, leading to measurable results at regular intervals. Small work segments and iterations coupled with regular and frequent release cycles, periodic sprints involving regression cycles are quite common in our approach. We do not assume all requirements are known upfront, allowing both the users and project team members to quickly get adapted to a standard and pre-set design framework. Consciously focusing on the must-have features drives the multi-phase implementations at a rapid pace, resulting in greater value delivered in a given time, besides allowing flexibility to change as the progress continues. We reduce the risk of failure while boosting the customer's ROI at the end of the day.

Business Analysis

ISSI specializes in Business Analysis — in helping organizations identify opportunities to improve how they conduct their business. Our success in Business Analysis is a direct result of our focus on "the big picture" of what it takes for the entire organization to be successful. Within the given context, we assess the ongoing business activities within each part of the organization, to determine how each activity contributes to overall success. This bottom-line approach ensures that the recommendations we make will have the most impact, and the greatest value for our customers. Throughout our analysis, we continue to assess activities contribution to the enterprise, identify ways for those activities to be done faster, with less expense and at no loss to efficiency or quality. We find alternative ways to get the activities done to enhance the output, linking activities together wherever possible to streamline them and produce a greater whole and many other factors influencing the bottom line. ISSI has a long, successful history of helping our customers improve their business operations, and, as a result, reducing costs, increasing revenue, and simply performing better.

  • Microsoft Word
  • Microsoft Visio

Configuration & Change Management

ISSI's Configuration, Change, and Compliance Management solutions enable you to eliminate manual, time-consuming and error-prone processes so you can reduce risks, maintain service levels, and deliver world-class IT service. With ISSI's Configuration, Change, and Compliance Management, you get continuous, comprehensive discovery and analysis of the entire IT environment — the foundation for automated data center management. ISSI closes the loop with modeling, policy-based analysis, remediation, and reporting. Automation, Validation, Realtime tracking, Enhanced efficiency and improvement in business flexibility are some of the key benefits of our solutions.

Quality Management

ISSI believes Quality Management Systems are relevant to all organizations whether large or small, public or private, manufacturing or service. It can be applied to a single department right up to a large multi national. However, the best returns come from companies prepared to implement it throughout their organization rather than particular sites, departments or divisions. We offer assessment, training and certification for organizations with a range of add-on services that support your every step. Our range of standards, publications, electronic products and software tools will ensure you have a complete quality management solution.


  • WinRunner
  • Load Runner
  • SQL Suite
  • Robot
  • Test Director
  • Bugzilla

Enterprise Software Engineering

  • Mobile Application Development
  • Requirements & Specifications
  • Design & Development
  • Web Design & Development

Mobile Application Development

ISSI offers fast, cost-efficient, and fully secure mobile solutions that enable clients to intuitively access information using applications that reach back to the enterprise. ISSI’s mobility solutions offer complete end-to-end development, testing and delivery of mobile applications.

ISSI mobility expertise extends across native mobile app development solutions, hybrid application development, mobile device integration, and conversion of enterprise and desktop applications for use in a mobile environment. Our mobile development experts use mobility solutions tools to create robust solutions are scalable, flexible and seamlessly integrate with organization’s backend systems.

ISSI has experience in emerging mobile web and application development services. Our Mobility service offerings includes:

  • Mobile consulting services
  • Mobile web applications which provide powerful capabilities to hand-held devices through a browser
  • Mobile application development for multiple platforms - Windows Phones, Android, Apple and Blackberry
  • Porting applications across mobile platforms
  • Mobile application testing, Application management and refresh services, Mobile device management services, and Platform integration testing

Requirements & Specifications

Software requirements deal with the elicitation, analysis, specification, and validation of requirements for a given software solution.

The software requirement specification (SRS) document generates all necessary requirements for project development. This document is prepared after detailed communications with project team and the customer. It forms the basis of the functionality and operating environment of the software deliverable.
An SRS clearly defines the following:

  • External interfaces of the system
  • Functional and nonfunctional requirements of the systems design constraints

Here is an SRS outline:


  • Purpose
  • Scope
  • Definitions, acronyms and abbreviations
  • References
  • Overview

Overall Descriptions

  • Product perspective
  • Product functions
  • User characteristics
  • Assumptions and dependencies

Specific requirements

  • External interfaces
  • Functional requirements
  • Logical database requirements
  • Design constraints
  • Software system attributes
  • Organizing the specific requirements
  • Additional comments

Supporting information

  • Table of contents and index
  • Appendixes

Within ISSI, the construction of the SRS typically is in the domain of the Business Analyst.


  • Requisite Pro
  • CalibreRM
  • Requirements traceability matrix

Design & Development

ISSI has carved out a successful niche for itself in custom software design and development. We provide complete software implementation process, starting with software design and development, software quality assurance testing, software deployment, software upgrades and enhancements and Support & Maintenance of the same to ensure an over all success to our customers' bottomline. The core software design and development services provided by ISSI include, but are not limited to, desktop application development, high-end client-server application development, enterprise application development and building end-to-end enterprise application integration (EAI) solutions, re-engineering, software systems maintenance and support. ISSI's software engineers have gained profound experience and proven background in Adobe Flex, ColdFusion, Microsoft VB.NET, C# .NET, PHP, Perl, SQL Server, Oracle and My SQL and other Windows tools and technologies gained through successful implementation and delivery of custom software solutions in diverse vertical industries.


  • IBM Rational Rose
  • Microsoft Visio
  • UML diagrams

Web Design & Development

Possessing all the latest web technology innovations at our fingertips combined with our long-standing experience in website and web application development, allows us to provide you with the right solution for your unique business needs. Our top class team of professionals with strong backgrounds and advanced technical skills can manage your product from "Concept to Completion", from in-depth technical analysis and assessment to complete development and implementation. ISSI's expertise in custom web application development covers the following main areas: e-Commerce Solutions (B2B, B2C), Content Management Systems (CMS), Customer Relationship Management (CRM), database driven web site & application, web enabling legacy systems, web portals design and development, Application Service Provider (ASP) solutions, web application re-engineering, and website enhancements.

Having achieved profound experience in such web tools and technologies as Adobe Flex, ColdFusion, ASP.NET, C#, PHP, MySQL, MS SQL Server and Oracle through successful completion of dozens of custom web development projects for a variety of industries, ISSI can offer everything you need to start conducting business online. Irrespective of the size or nature of the business, you can benefit from our proven background in professional web site and web application development and be ensured that your online business will gain the competitive edge within your marketplace.

Once your web site/product is up and running, you will be provided with our support and maintenance afterwards in whatever format suits you most. As your business grows and you want to add optional features, our team will work with you to measure the performance of your web application and make enhancements to ensure your strategy stays on track with your customers and the constantly changing Internet environment. You may be confident you will be provided with the most up-to-date solutions since we keep up with the cutting edge of new technologies and this is a crucial asset we always maintain.


  • ColdFusion
  • MS.NET
  • jQuery
  • Flash
  • Flex

Enterprise IT Modernization

Applications that performed well over years may now be inflexible, non-scalable for business needs and expensive to maintain. Systems may require boost performance, transition over from unsupported technologies and extend the reach of existing applications by integrating with new systems built on leading-edge technologies and platforms.

ISSI’s Enterprise IT modernization services help businesses to gain efficiencies in the short term while making strategic IT investments for future growth and maximizing the Return on Investment (ROI). ISSI provides business transformation solutions to include Enterprise Modernization, optimizing existing applications for enhanced productivity and added agility. We develop new applications that are futuristic and can accommodate emergent needs of an organization. Our continuous process improvement methodologies, commensurate with CMMI process maturity and ITIL standards, help optimize critical application infrastructure, resulting in reduced operational and maintenance costs.

Cloud Computing & Migration

Cloud computing is a disruptive technology that is set to change how IT systems are deployed because of its apparently inexpensive, simple and scalable nature. Businesses of all scale are moving on to cloud-based services as their services as being superior to in-house data centers in terms of financial and technical dimensions vis-a-vis more cost effective, more reliable, and highly scalable.

ISSI offers consultancy services for inexpensive cloud computing solutions that are alternatives to purchasing and maintaining system infrastructure in-house to eliminate significant support-related issues since there would be no physical infrastructure to maintain and simplify app deployment & management achieving through common programming model across mobile, browser, client, server, cloud integrating with existing IT assets i.e., software and services.

Cyber/IT Security

At ISSI we provide our clients a broad perspective on security challenges and early insights into future threats, engineer innovative security solutions to address IT security requirements. Our in-house professionals, partners are recognized experts in cyber security policy, engineering, and operations who understands the business and technical challenges offering services to government-contracted, and commercial groups to secure their information assets. ISSI has over 10 years of demonstrating past performance in designing, building, and optimizing IT Security information systems cater for security measures for monitoring and encryption with experience in developing scalable architecture for future expansion.

Data Management, Mining, & Analytics

ISSI uncovers complex and difficult to find patterns for gaining a competitive edge. Our team of experts provide a broad range of analytical, statistical, strategic and software consulting services to corporations and management consulting companies extending scalable data mining tools. ISSI is specialized in database mining, segmentation, targeting, choice modeling and delivers timely, accurate and effective decision support systems for complex modeling and data analysis requirements.

Data Management

  • Data Cleansing
  • Data Quality Management
  • Data Governance

Business Intelligence

Our Business Development expertise encompasses extensive market research, robust development of innovative business ideas, streamlined contract development, risk management and administration of revenue- generating contracts. Our Business Development Team also provides Revenue Management Services (RMS), supporting business units with setting up general account receivable for all revenue agreements and liaising, as necessary, for billing and collection activities. We can manage contracts from initial opportunity review, through contract negotiation, to contract approval.


  • Business Objects
  • Crystal
  • Oracle Business Intelligence Enterprise Edition

We offer comprehensive Oracle BI solutions enabling well-timed presentation of accurate data anywhere on any client/device in a controlled, secure manner. To accomplish this, we empower users with needed skills and resources for rapid self-service exploration and discovery. We use the Agile methodology, allowing the OBIEE projects to show some results early and ongoing, as the project becomes more and more completed.

With in-depth expertise across OBIEE and other Oracle Business Intelligence Applications, we can help you to:

  • Leverage industry standard data models and KPIs while shrinking the implementation cycle time of your BI implementation utilizing Oracle Business Intelligence Applications using pre-built Analytics modules for Financial, Supply Chain & Order Management, Procurement & Spend, Human Capital, Customer, Manufacturing and many others.
  • Build custom Oracle BI solutions based on OBIEE (Oracle Business Intelligence Enterprise Edition) that extend pre-built analytics and build on a library of related data models.
  • Migrate from heterogeneous data and information sources of traditional, transactional system reports like spreadsheets or similar legacy systems to Oracle BI Analytics helping you leap from rudimentary reports on past trends to gaining insight for better decisions which impact your business/(es)' over all growth.
  • Integrate your financial planning, forecasting with your Business Intelligence solutions using various state of the art Enterprise Performance Management Suites and Oracle Business Intelligence Foundation Suite.
  • Deliver fast, high-performance in your data-intensive and time-sensitive analytical environment by deploying Oracle Exalytics In-Memory Machine, the industry's first engineered system built specifically designed to deliver high performance analysis, modeling, and planning.
  • Gain valuable intelligence from semi-structured and unstructured data hidden in social, e-mail, documents, websites, text using Information Discovery tools.
  • Create pixel-perfect Intelligence and Analytics reporting required for external presentation using Oracle BI Publisher
  • Upgrade from Legacy systems to Oracle BI Enterprise Edition (OBIEE) 10g and/or BI 11g Foundation Suite to position you for future roadmap.
  • Implementation of Oracle Discoverer 11g and 10g, a smart ad hoc query and analysis reporting tool for your business enterprise resource planning (ERP).
  • Migrating from Oracle Discoverer Data to Oracle Business Intelligence 11g.
  • Implementation of Oracle Data Integrator (OCI), a comprehensive data integration platform that covers all data integration requirements: from high-volume, high-performance batch loads, to event-driven, trickle-feed integration processes, to SOA-enabled data services.
  • Implementation of Oracle BI Publisher, a reporting solution to author, manage, and deliver all your reports and documents easier and faster than traditional reporting tools.
  • Migration from business objects to OBIEE

IV & V Services And QA 508 Compliance

ISSI’s Independent Verification & Validation (IV & V) Services offers standard practices for verification and validation directions set by the Institute of Electrical and Electronics Engineers (IEEE) Standard for Software Verification and Validation (IEEE Standard 1012-2004). ISSI’s IV&V processes offer unparalleled services vis-a-vis assessment, analysis, measurement, inspection, and testing of software products and processes. These IV&V processes further include assessing software in the context of the system, including the operational environment, hardware, interfacing software, operators, and users.

508 Compliance

ISSI provides the project management and technical support required to develop software that fully complies with 508 standards. ISSI also provide specialized consulting in 508 compliance and accessibility testing and is a recognized as key partner in providing services for Section 508 compliance to our federal clients.

ISSI is specialized in delivering the following 508 services:

  • Evaluating accessibility needs and determining priorities
  • Implementing necessary changes and helping guide customers through the process
  • Incorporating accessibility requirements to maintain compliance

Infrastructure Maintenance & Support

The basic layer of ISSI's Infrastructures comprises of what most customers would regard as 'classic' compute products — workplace systems, datacenter systems and management software. All of which design with a long-standing tradition of bringing new, enhanced functionalities to standard hardware. A corresponding array of services significantly optimizes and simplifies the roll-out and maintenance of these products. Our Infrastructure maintenance is cutting-edge, meets Quality standards and efficient coming out out of one hand teamwork instead of patchwork and is ensured to have highest availability and best efficiency.

IT Network & Help Desk Support

ISSI provides a comprehensive suite of infrastructure services for our clientele to achieve optimized, scalable, secure and cost-effective IT infrastructure services & solutions such as infrastructure design, support and protect mission critical physical hardware, and network management. The range of IT infrastructure service offering includes horizontal operational services for networks and systems such as infrastructure consulting, planning, installation and configuration, consolidation and migration, operational support and managed services across a range of industries.

ISSI’s helpdesk support services provide organizations with expert advice and assistance for desktop environments, telecommunications, network solutions and application services. The spectrum of support services offered is in accordance with ITIL standards institutionalizing efficacies, productivity and high availability culture. The helpdesk support services are offered to our clients 24 hours a day, 7 days a week, and 365 days a year.

Application Monitoring & Maintenance

ISSI’s Application Monitoring & Maintenance Service - Application Service Management (ASM) methodology offers maintenance and support for our client’s business applications by leveraging ITIL, most widely accepted approach to IT service management in the world, providing a cohesive set of best practice guidance drawn from the public and private sectors across the world.

IT Service Management (ITSM) derives enormous benefits from a best practice approach as ITSM is driven both by technology and the organizational environments in which it is implemented. ITIL provides a systematic and professional approach to the management of IT service provision. ISSI adopted ITIL framework built-in our Application Service Management (ASM) methodology offers users a huge range of benefits that include:

  • Reduced costs and improved IT services through the use of proven best practice processes
  • Improved customer satisfaction through a more professional approach to service delivery
  • Standards and guidance and improved productivity
  • Improved use of skills and experience and
  • Improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurement.

Maintenance & Support

ISSI offers Maintenance and Support Services comprised of standardized services that will help you keep costs low while reducing workloads for your IT personnel and ensuring the needs-based availability of your IT systems.

ISSI's Maintenance and Support Services are the ideal enhancement for ISSI products and solutions, offering expertise for heterogeneous infrastructures from a single source. The services range from the integration of new technologies in IT infrastructures to proactive support for running operations.

High transparency and quality based on clearly defined maintenance services at a fixed price, without any hidden costs and Support that matches specific needs all with out any sacrificing even an iota of quality — and is available on demand are some of the key benefits with our maintenance and support services.

Training & Documentation

ISSI emphasizes on providing the proper training to its audience by combining the theoretical understanding with the practical cases and scenarios which is the key to it's training success. Our mission is to provide a clear, versatile and continuous learning experience, enabling individuals to progress and organizations to prosper from their investment in people, thus ensuring continued customer satisfaction through quality and value.

ISSI has extensive experience writing software life cycle documentation, including Functional Requirements Specifications, User Requirements Documents, Requirements Documents, Use Cases, Design Documents including UML based models, Testing Documentation, and Design Specification.

Professional Services Management

Professional Services Management System (PSMS) is a system designed to assist recruiting personnel to work as a team while fulfilling staff augmentation needs of both internal and external clients. The application tracks all staffing requirements that come with defined skill sets, years of experience, pay rates, minimum employment work authorization and security clearance. Personnel involved in assisting this staff augmentation process can, with a few key strokes, match the requirements to the repository of resume within the system, and start the process of seating the resource at the client.

All communication with prospective clients, which may include commercial terms, selection process, and interview logistics, to name a few are recorded within the application. Consequently, this system creates a single vault for status updates on the staffing process. Based on a well-defined communication process for the organization, team members are kept abreast of the status on every individual job within the system. Such a system facilitates individual staff augmentation personnel to work either independently or be part of a tag team, without duplicating efforts or working at cross purposes. It also helps the team to remotely work, be geographically spread out and work in different time zones.

The PSMS application records and stores resume of skilled personnel. Further details of their expected pay rates to clients are also recorded to set the floor rate during negotiations with clients. PSMS has the ability to read through the word formatted resume of personnel and match for skills such as programming languages, RDBMS, Operating Systems, Web Development tools, etc. Such a search ability helps to quickly pick resume that match the client job description.

Seating a resource at the client, as we know, is a multi-stage process. It starts with receiving the job description from the client along with such details like duration of the assignment, place of work, expected rate and estimated date by when the resource has to be seated. PSMS runs a quick search of resume to find the best fit. Staffing personnel offer resume from this pool to the client for initial selection. Recording this step in the system keeps the entire team aware of the work-in-progress. When the client contacts the vendor team with feedback, the recruiting staff receiving this communication (phone/email) can carry out the next steps while keeping the entire team aware of the progress.

This process is continued till the case is closed. Closure is attained by the resource being seated at the client, or at any stage in between. Rate disparity, failure to qualify for an interview, failure to pass the interview, or a third party vendor satisfying the client needs may be cause for the process to terminate. In addition, if multiple resumes are offered to the client, not all may be selected. This may result in a few rejections along with the success.

Recording the cause for all successes and failures helps in the analytics. PSMS helps us analyze successes and failure rates at the client level, resource level, skill level, pay rate and the staffing personnel/team handling the assignment. Management gets a bird’s eye view on the performance of the professional services team and can drill down to a granulated level of their choosing. Such analytics helps management arrive at the metrics to determine performance of their professional services team members along with the strengths and weakness of their skilled resources.